Frequently Asked Questions

How is Alaska Medicaid Health Enterprise accessed?

The general public will still be able to access the web portal and view general information about Alaska’s Medical Assistance programs.  It is only through entry of a User ID and Password that an individual is granted access to secured areas within Alaska Medicaid Health Enterprise. 

What type of equipment is needed to access Alaska Medicaid Health Enterprise?

Alaska Medicaid Health Enterprise is fully web enabled and can be accessed from any computer with Internet access, anywhere in Alaska, or the world.  A recipient, a Medicaid provider, or any other authorized user can log into Alaska Medicaid Health Enterprise and conduct his or her business with the Alaska Medicaid program.

What web browsers will be supported by Alaska Medicaid Health Enterprise?

Alaska Medicaid Health Enterprise supports Internet Explorer versions 5.5 and greater.

What will be the specific connectivity requirements for Alaska Medicaid Health Enterprise in order for it to function at full capacity? 

Alaska Medicaid Health Enterprise is built with more advanced technology than the current MMIS.  The ability to take advantage of Alaska Medicaid Health Enterprise at full capacity depends on your office technology, internet connectivity based on Alaska’s infrastructure limitations, and your ability to work with those limitations. It is not within the scope of the Request For Proposal (RFP) to alter or upgrade the communication/internet connectivity infrastructure statewide.

What are alternate plans for rural providers who have limited internet access? 

The new vendor, Affiliated Computer Services (ACS), is required in the Request For Proposal (RFP) to “accept claims and other transactions via hardcopy, electronic media, and Internet transmissions."  Additionally, ACS and DHSS are assessing who will need to access the MMIS web pages and where these populations are located throughout the State. This information will be used to determine the possibility of alternate web solutions. During the testing phase, of the MMIS project, testing will be performed to determine if alternative solutions will be successful from rural Alaskan communities.