Frequently Asked Questions


General

What is the Medicaid Management Information System, also called MMIS?

The federal government requires all states to have Medicaid Management Information Systems to process claims for Medicaid and other medical assistance programs offered by the states.  The system stores and retrieves information needed by governments to manage medical assistance programs, and audit them.

Why is the state contracting with a new company to develop this new system?

Federal regulations require states to periodically re-procure Medicaid Management Information Systems to improve efficiency through competition.  The current system is about 20 years old, and new technology has been developed since Alaska’s first MMIS was created.

What advantages will the new system offer?

Alaska Medicaid Health Enterprise offers more options for providers. It will make it easier for providers to do more through a secure and interactive website, such as enroll in Alaska’s Medicaid program, submit claims and receive payments electronically.  They will be able to find out what amount of the claim will be paid online.  If claims are denied, they can find out the reasons for denial.  This online access to claims will help providers catch errors, which could decrease the amount of time needed to process and pay claims.  Providers will also be able to receive payments electronically through electronic funds transfer directly to their banking account.

Alaska Medicaid Health Enterprise will also benefit Medicaid recipients.  Recipients will be able to visit a secure and interactive website to learn more about Medicaid benefits and coverage, and to find participating health care providers in their area.  Customer service and support also will available through the Internet.

How will Alaska Medicaid Health Enterprise benefit the general public?

Through the self-service, easy to use web portal, users will be able to find out about Medicaid, and check if they are eligible for Medicaid benefits.

What will providers have to do when the new MMIS replaces the old MMIS?

Unless any new federal or state regulations are implemented, providers do not have to do anything except register via the internet to access Alaska Medicaid Health Enterprise.  Then take advantage of using all the benefits it offers. 

Providers who submit claims electronically or who use a clearinghouse will not be required to change their claims submission process. Providers who submit hardcopy claims can, however, choose to submit claims via Alaska Medicaid Health Enterprise so they can see immediately if the claims are approved for payment.

Which providers will Alaska Medicaid Health Enterprise affect?

Alaska Medicaid Health Enterprise will be available to all providers enrolled in any of the Medical Assistance programs.  Providers will need to do a simple registration via the net (like registering to access a credit card account) to gain access.

What does a recipient need to do to access Alaska Medicaid Health Enterprise?

The recipient would simply need to register on Alaska Medicaid Health Enterprise in order to access information helpful to them.

Will Alaska Medicaid Health Enterprise be linked to Division of Health Care Services (DHCS), Division of Senior and Disability Services (DSDS) and Division of Public Assistance (DPA)?

DHCS, DSDS, DPA and other appropriate staff within State government will have access to Alaska Medicaid Health Enterprise. The technology within the new MMIS provides opportunities for improved efficiencies.

What print and save functions will be available through Alaska Medicaid Health Enterprise?

Print and save functions include:
  • A provider will be able to print information displayed on a web page when logged into the secured Alaska Medicaid Health Enterprise by selecting “print”.
  • A provider will be able to save an image of the information displayed on a web page if, when selecting “print,” they save the image as a “PDF” file. PDF files can only be created if the provider has obtained, at his expense, the necessary software (Adobe Acrobat Professional) and installed it on the provider’s computer.
  • A provider will have access to certain reports. These reports may be saved to the provider’s computer. A provider can save the data within certain reports and use this data in software programs such as Excel.
Further information regarding these functions will be covered during the Provider Training sessions.

What is "5010"?

"5010" refers to new national electronic transaction standards, known as X12 Version 5010 (5010) and NCPDP Version D.0 (D.0). Under the Health Insurance Portability and Accountability Act (HIPAA), a transaction must adhere to the standard content and format requirements if it is submitted electronically. An example of a transaction is a claim submitted by a health care provider requesting payment for medical services. Go to www.cms.gov for more information about the new electronic transaction standards.

Will Alaska Medicaid Health Enterprise be compliant with the 5010 electronic transaction standards?

Yes. Alaska Medicaid Health Enterprise will be compliant with the new national electronic transaction standards, known as X12 Version 5010 (5010) and NCPDP Version D.0 (D.0). The technical and business changes of transitioning to the use of 5010 and D.0 standards are significant. The DDI MMIS replacement project team is adding these requirements into the existing implementation and will make every effort to minimize the need for multiple testing cycles by health care providers.

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WHAT'S NEW!

Read about the features and benefits of the new MMIS.

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